All orders are processed and shipped within 1-2 business days.
If you need to modify your order, kindly send an email to help@usbcompanion.com with your order number and request, and we will make every effort to accommodate your changes.
Domestic Shipping:
Enjoy free shipping on all domestic orders!
Once our carrier picks up and scans your package, transit times typically vary between 2-5 business days, depending on the chosen shipping method and delivery destination.
You’ll receive a shipping confirmation email once our carrier scans your label, and the tracking status may take up to 48 hours after label creation.
Once shipped, the tracking information is beyond our control, and final delivery is in the hands of the carrier. If you encounter any issues, please reach out to help@usbcompanion.com, and we’ll gladly assist you.
Expedited Shipping:
For faster delivery, we offer UPS 2-Day for domestic orders, with pricing based on destination/weight. Please factor in our 1-2 business day processing window.
Orders with UPS 2-Day will arrive within two business days post-shipment. Orders placed on Thursday or Friday will likely arrive the following Monday or Tuesday, excluding Saturday or Sunday delivery.
For further assistance, email our Customer Care team at help@usbcompanion.com.
Returns:
If you’re not entirely satisfied with your purchase, contact us at help@usbcompanion.com within 30 days of receiving your order, and we’ll initiate the process. Proof of purchase (e.g., order number or confirmation email) is required. Shipping fees are non-refundable, and expedited shipping costs will not be refunded.
Exchanges:
We will replace any defective or damaged items purchased from our website. Email help@usbcompanion.com to initiate the process.